Privacy Policy

1. Who We Are

Altmis Hair & Skin Clinic (“Altmis”, “we”, “us”, “our”) is a dermatology and trichology clinic in Gurugram, Haryana, led by Dr. H.K. Yadav — MD (AM), D.C. Aesthetic Medicine (Apollo), Reg. No. 25236. We operate from two branches:

• Palam Vihar: 2nd Floor, Gate No. 2, Palam Vyapar Kendra, Palam Vihar Rd, near Sector 23, Choma, Pocket E, Sector 2, Palam Vihar, Gurugram, Haryana 122017
• Palam Vihar Extension: Gate No. 1, H-156, 2nd Floor, Old Delhi Gurgaon Rd, opp. Maruti Suzuki India, Palam Vihar Extension, Gurugram, Haryana 122015

This policy applies to our website, our phone and WhatsApp communication, and any information you share with us at the clinic.

2. Information We Collect

Information you give us directly

• Contact details — your name, phone number and WhatsApp number when you call us, message us, or book an appointment.
• Health information — medical history, skin and hair concerns, photographs, prescriptions, reports and treatment details you share during consultation and treatment.
• Feedback & reviews — any feedback, testimonials or reviews you choose to give us, in person or on public platforms.

Information collected automatically

• Usage data — basic technical information such as browser type, device and pages visited, collected when you browse this website.
• Third-party embeds — our pages embed Google Maps and review widgets (e.g. Google Reviews). These services may set their own cookies and collect data under their own privacy policies.

3. How We Use Your Information

• To book, confirm, reschedule and remind you about appointments.
• To diagnose, treat and follow up on your hair and skin concerns.
• To maintain your medical records as required under applicable law and medical regulations.
• To respond to your questions on phone, WhatsApp or in person.
• To improve our services, website and patient experience.
• To comply with legal and regulatory obligations.

4. WhatsApp & Phone Communication

When you contact us on WhatsApp or by phone, your number and the content of the conversation are used to respond to your enquiry and manage your care. WhatsApp conversations are also governed by WhatsApp’s own privacy policy and encryption. Please avoid sending highly sensitive information over messaging apps where possible; detailed medical history is best shared during your consultation.

5. How We Protect Your Information

We take the confidentiality of your health information seriously:

• Access to patient records is limited to the doctor and authorised clinic staff.
• Consultation rooms and record storage are kept private and secure.
• We do not sell, rent or trade your personal information to anyone.

6. When We Share Information

We share your information only in limited circumstances:

• With your consent — for example, a referral to another specialist or laboratory.
• For your treatment — with diagnostic labs or pharmacies where needed for your care.
• Legal requirement — where disclosure is required by law, court order or a regulatory authority.

Before/after photographs or testimonials are used for education or marketing only with your explicit written consent, and you may withdraw that consent at any time.

7. Data Retention

Medical records are retained for the period required under applicable Indian laws and medical council guidelines. Enquiry details from phone or WhatsApp are kept only as long as needed to handle your enquiry and manage your care.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you may:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal obligation to retain medical records.
• Withdraw consent for marketing communication or use of photographs/testimonials at any time.

To exercise any of these rights, contact us using the details below.

9. Children’s Privacy

We treat patients of all ages, but for patients under 18, personal and health information is collected and used only with the consent and involvement of a parent or legal guardian.

10. Third-Party Links

Our website links to third-party services such as WhatsApp, Google Maps and review platforms. We are not responsible for the privacy practices of these services; please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows the latest revision. Continued use of our website or services after an update means you accept the revised policy.